Privacy Policy

1. Information We Collect

When you contact us or request a free estimate, we may collect the following information that you voluntarily provide:

• Your name
• Your phone number
• Your email address
• Your service address and property details
• Any message or details you share about the cleaning service you need

2. How We Use Your Information

We use the information you provide only for legitimate business purposes, including to:

• Prepare and send you a cleaning estimate or quote
• Respond to your questions and requests
• Schedule, coordinate, and provide our cleaning services
• Send you service confirmations, contracts, and invoices
• Contact you about your service or appointment
• Improve our services and customer experience

3. Legal Basis and Consent

We collect and process your personal information based on your consent, which you provide when you submit a form, and on our legitimate interest in operating and providing our cleaning services. You may withdraw your consent at any time by contacting us.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited situations:

• With our own staff and cleaning team members who need it to schedule and deliver your service
• With trusted service providers that help us operate (for example, scheduling, email delivery, or payment processing), who are only permitted to use it to provide those services to us
• When required by law, court order, or to protect our legal rights

5. Marketing Communications

We will only send you promotional messages if you have agreed to receive them. You can opt out at any time by replying to any message, contacting us, or using the unsubscribe option where available. We will still send you non-promotional messages related to a service you have requested.

6. Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

You may request to access, correct, update, or delete the personal information we hold about you, or ask us to stop contacting you. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

9. Cookies and Analytics

Our website may use basic cookies and analytics tools to understand how visitors use the site and to improve it. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

10. Third-Party Links

Our website may contain links to third-party sites (such as WhatsApp, Google Maps, or social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Everlume Cleaning LLC

Address: 6580 W Flagler St, Miami, FL 33144

Phone: (786) 665-1169

Email: [email protected]